What would you do if you got a CSLB complaint from a homeowner?

The quick answer is: Resolve it EARLY! Respond to any letters or calls by CSLB in a timely manner, and try to settle the issue directly with the consumer before it goes any further.

It may cost you more money than you expected and you may believe that you are right and the homeowner is wrong, but in order to keep your Contractor’s License clean and to continue working as a contractor, you must be complaint-free!

It is much easier to pay the homeowner and settle right away than to go through a full investigation process with the CSLB and come out clean on the other side. Under an investigation, CSLB can investigate all aspects of your business and potentially find other violations unrelated to the complaint.

The quicker it is resolved with the homeowner, the higher the chance for the license to stay clean.

We’ve been serving contractors for 15 years, and have witnessed complaints resolved easily and others dragging for years and leaving their mark on the license.

As soon as you know a homeowner is not happy, the ball is in your court to be proactive and settle this early. You have a Contractor’s License, while many others are still working unlicensed- Do everything that you can to keep it clean!

Because of increased operating costs, the state legislature recently approved a CSLB fee increase effective on January 1, 2022. This is the first statutory fee increase since 2017. The fee increases are the result of a study performed by a private consultant to establish CSLB’s actual cost of performing the services associated with the fees.

Read Full Article & Review Updated CSLB Fees

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